Information We Collect

At WhichAirSource, we believe in being transparent about the types of personal data we collect and the means by which we gather this information. Our goal is to provide a service that is not only efficient but also respects your privacy. Here's an overview of the types of personal data we collect and how we go about collecting it:

Types of Personal Information Collected:

Name: To personalise your experience with our services and to enable us to address you properly in our communications.

Address and Postcode: Essential for any services or products that require physical delivery, and also helps us understand our user demographic better.

Phone Number: Used as a direct method of communication for service updates, customer support, or important notifications.

Email Address: A primary form of communication for us, be it for sending service updates, newsletters, or responses to your queries.

How We Collect Your Information:

Via Web Forms: At WhichAirSource, we gather personal information through a couple of key methods to enhance your experience and provide tailored services.

Web Forms: When you sign up for our services, participate in our online surveys and promotions, you will be asked to fill out web forms that request your personal information.

These forms are straightforward and transparent, allowing you to know exactly what information you are providing and the reasons for its collection.

Cost Estimate Tools: Additionally, when you utilise our costing tools to search for and compare different products and services, we collect data related to your preferences and choices. This data is crucial in helping us understand your needs and refine the tool's accuracy and relevance. The information gathered via these tools allows us to present you with the most suitable options and enhance your overall experience on our site.

Both methods are designed to be direct and transparent, ensuring you're fully informed about the data you're providing and its use in improving our services and your experience with us.

Please be assured, the information you provide is collected with the utmost respect for your privacy and is only used in ways that are necessary for us to deliver and improve our services to you. At WhichAirSource, safeguarding your personal information is a responsibility we take very seriously.

How We Use Your Information:

At WhichAirSource, the information we collect is pivotal in helping you make informed decisions. We understand the importance of transparently communicating how we use your personal data. Below is a detailed explanation of our primary uses of your personal information:

To Facilitate Cost Estimates and Provide Accurate Quotes: When you're exploring options for products or services, the details you provide, such as your name, contact information, and address, are used to generate comprehensive and personalised quotes. We collate information from various providers to present you with a range of options, helping you find the best deal suited to your specific needs.

To Enhance Our Service Offerings: Your feedback and interactions with our site are invaluable. We analyse this data to identify trends and user preferences, which aids us in refining our algorithms and ensuring that the options we present are relevant and beneficial to you.

To Communicate Effectively with Users: Your contact details, like email and phone number, are crucial for us to communicate with you effectively. This includes providing updates on new features, responding to your queries, and offering assistance in navigating our site. We use this information to ensure you are well-informed and supported in your decision-making process.

To Collaborate with Service Providers: While we don’t sell products directly, we work closely with a network of service providers. We may share insights derived from aggregated data with these providers to improve the overall quality of the services and deals offered to you.

We assure you that the information you provide is used strictly for the purposes stated above. At WhichAirSource, respecting your privacy is paramount, and we are committed to using your personal data solely to enhance your experience on our platform. Your trust is invaluable, and we’re dedicated to maintaining the integrity of your personal information.

Information Sharing and Disclosure:

At WhichAirSource, we hold a firm commitment to the privacy and security of your personal data. We understand that the information you share with us is based on trust, and we take this responsibility seriously. Here's how we handle the sharing and disclosure of your information:

Sharing with Third Parties: The confidentiality of your personal information is paramount. We do not sell, rent, or trade your personal data to third parties for their marketing purposes. The only circumstance under which we would share your information with a third party is if we are required to do so by law enforcement. In such cases, the sharing of information would be in compliance with legal processes or to protect the rights, property, or safety of WhichAirSource, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Within Our Group of Companies and Trading Styles: In order to provide you with comprehensive services and offers, we may share your data within our own group of companies and trading styles. This internal sharing is conducted with the same level of security and confidentiality as all our data handling practices.

With Selected Partners: Occasionally, we may share your data with selected partners who contribute to the delivery of our services or who can offer you complementary products or services. Rest assured, these partners are carefully chosen and are required to respect the confidentiality and security of your information.

Commitment to Non-Disclosure: Beyond the essential legal requirements and strategic sharing within our group or with selected partners, we do not disclose your personal data. We have implemented stringent procedures to ensure that your information is handled responsibly and in accordance with our privacy policy.

Our approach to information sharing and disclosure reflects our dedication to protecting your privacy. We want to assure you that every decision we make regarding the handling of your data is done with your privacy in mind.

Data Security:

At WhichAirSource, safeguarding your personal data is a top priority. We understand the importance of protecting your personal information from unauthorised access, alteration, disclosure, or destruction. Here are the measures we take to ensure the security of your data:

Security Protocols and Encryption: We employ a variety of security measures to maintain the safety of your personal information. Our systems are equipped with robust security protocols, and sensitive data is encrypted during transmission. This includes using secure server software (SSL) and other advanced encryption technologies designed to protect your data from interception or unauthorised access.

Regular Security Reviews: Our security practices are continuously reviewed and enhanced as necessary. We regularly update our technology and protocols to address new security threats and to keep your personal data safe.

Limiting Access: Access to your personal data is strictly limited to employees, contractors, and agents of WhichAirSource who need the information to perform a specific job (for example, billing or customer service). These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

While we strive to use commercially acceptable means to protect your personal information, it's important to note that no method of transmission over the internet, or method of electronic storage, is 100% secure. However, we assure you that we take all reasonable measures to protect your data against loss or theft, as well as unauthorised access, disclosure, copying, use, or modification.

We encourage you to also play a role in keeping your data safe. For instance, be cautious about the personal information you share in public areas of our website, as these are accessible to others.

At WhichAirSource, your trust is important to us, and we are committed to ensuring the ongoing security of your personal information.

Your Rights and Choices:

At WhichAirSource, we not only respect your privacy but also acknowledge your rights over your personal data. It's important to us that you understand and feel empowered about these rights. Here's a summary of the rights you have regarding the personal information you share with us and how you can exercise these rights:

Right to Access: You have the right to request access to the personal data we hold about you. This includes knowing what data we have collected, how we are using it, and whom we are sharing it with.

Right to Correction: If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or complete this data.

Right to Deletion: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent and there is no other legal ground for processing.

Right to Object: You have the right to object to the processing of your personal data in certain circumstances, such as if you believe the processing impacts on your fundamental rights and freedoms.

How to Exercise Your Rights:

To exercise any of these rights, please contact us directly. Our contact information can be found in the 'Contact Us' section of this policy. We will respond to your request promptly and in accordance with any applicable laws. Please note that to protect your privacy and security, we may need to verify your identity before processing your request.

At WhichAirSource, we are committed to not only respecting your rights but also providing you with the necessary means to exercise them. Your privacy is of utmost importance to us, and we are dedicated to ensuring your rights are always respected and upheld.

Cookies and Tracking Technologies:

At WhichAirSource, we use various cookies and tracking technologies on our website to enhance your user experience and improve our services. Understanding these technologies and how you can control them is essential for your online privacy. Below, we explain the types of cookies we use and how you can manage them:

Our Own Website Cookies: These are cookies set by our website to remember your preferences and settings, ensuring a more personalised and efficient user experience.

Google Tracking Cookies: We use Google's tracking cookies for analytics purposes. These cookies help us understand how visitors interact with our website, such as which pages are most popular. This data is vital for us to improve our website and the services we offer.

Facebook Tracking Cookies: These cookies are used to track user activity for advertising purposes. They help us understand the effectiveness of our advertising campaigns on Facebook and to provide you with more relevant ads.

Controlling Cookies: You have control over the use of cookies and can adjust your preferences through your browser settings. Most modern web browsers allow you to see what cookies you have and delete them individually, block third-party cookies, block cookies from specific websites, or block all cookies altogether.

For more guidance on how to control and manage cookies in your browser, you may visit this helpful link: Browser Cookie Control Guide. Remember, if you choose to block cookies, some parts of our site may not work as intended, and your user experience may be affected.

To exercise any of these rights, please contact us directly. Our contact information can be found in the 'Contact Us' section of this policy. We will respond to your request promptly and in accordance with any applicable laws. Please note that to protect your privacy and security, we may need to verify your identity before processing your request.

At WhichAirSource, we believe in providing you with clear choices and control over your data. While cookies enhance your experience on our website, we respect your right to privacy and provide you with the means to manage these technologies as you see fit.

Changes to This Privacy Policy:

Please be aware that our Privacy Policy may be updated from time to time. Changes to this policy will be made to reflect new practices or regulatory requirements and to accommodate changes in our business operations. Each time we update our policy, we will revise the 'last updated' date at the top of this page.

We encourage you to review our Privacy Policy regularly to stay informed about how we are protecting the personal information we collect. Your continued use of the service following the posting of changes to these terms will mean you accept those changes.

Contact Us:

If you have any questions, concerns, or comments about our Privacy Policy or your personal data, we're here to help. For all privacy-related inquiries, please don't hesitate to get in touch with us.

You can contact us via:

Email: [privacy@whichairsource.co.uk] – For a direct and efficient response to your privacy concerns and inquiries.

Your feedback and concerns are important to us, and we are committed to addressing them promptly and thoroughly.

Governing Law:

This Privacy Policy, including the collection and processing of your personal data, is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or in relation to this policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

By using our services, you consent to the processing of your data as set forth in this Privacy Policy and to the jurisdiction of the UK courts for any matters relating to it.